Terms & Conditions of Service

1. Acceptance of Terms

By downloading, installing, accessing, or using Laundry Premier mobile applications or the website at laundrypremier.ph (collectively, the "Platform"), you agree to be legally bound by these Terms and Conditions ("Terms"). If you do not accept these Terms, you must immediately discontinue using our services.

2. Eligibility & Account Responsibility

• You must be at least 18 years old or possess the consent of a legal parent/guardian to register an account and place orders.
• You agree to provide accurate, current, and complete registration information and maintain the confidentiality of your account credentials.
• You are responsible for all activities and transactions conducted through your account.

3. Laundry Services & Ordering

• Service Scope: Laundry Premier offers on-demand wash, dry, fold, press, dry cleaning, pickup, and delivery services through company-operated and accredited partner branches and independent delivery logistics.
• Customer Inspection & Garment Care: Customers must check all pockets and remove all personal items (such as cash, pens, jewelry, electronics, keys, coins, or delicate pins) before handing laundry over for pickup. Laundry Premier assumes no responsibility or liability for lost, damaged, or laundered personal belongings left in pockets.
• Garment Care Labels: Customers must notify Laundry Premier of any special care instructions, delicate fabrics (e.g., silk, wool, leather, cashmere), or garments prone to bleeding dyes in the order notes upon checkout.

4. Pickup & Delivery Logistics

• Service Windows: Pickups and deliveries will be conducted within the scheduled time windows selected during checkout. Unforeseen weather conditions, heavy traffic, or force majeure events may occasionally require reschedule coordination.
• Customer Availability: If our delivery rider arrives at the designated address and the customer is unreachable after reasonable contact attempts, the order will be returned to the store branch and additional re-delivery fees may apply.

5. Pricing, Weighing & Payment

• Transparent Rates: Base rates per kilogram or per item are displayed within the app prior to order booking.
• Weight Verification: Initial estimates provided by the customer are subject to precision weighing and inspection at the store facility upon arrival. The verified weight and adjusted final total will be updated in your app.
• Payment Methods: Payments can be made securely via credit/debit card, e-wallets (such as GCash or Maya), bank transfer, or cash upon delivery/pickup where available. Orders must be paid in full prior to release.

6. Garment Care & Limitation of Liability

• Standard Care: We exercise industry-standard commercial care when handling, sorting, washing, drying, and pressing garments.
• Normal Wear & Pre-existing Conditions: We are not liable for pre-existing garment wear and tear, color fading from prior washings, thinning fabric, missing buttons, broken zippers, shrinkage resulting from normal manufacturer fabric characteristics, or color bleeding caused by unstable dyes.
• Claims for Damage or Loss: In the rare event of damage or loss directly attributable to our operational negligence, claims must be reported within forty-eight (48) hours of delivery via our Customer Support Page accompanied by item descriptions, photographic evidence, and proof of purchase value. Maximum compensation for any individual garment shall not exceed ten (10) times the laundry processing fee charged for that item.

7. Intellectual Property

All trademarks, logos, texts, illustrations, graphics, software code, and interface designs on the Platform are the exclusive property of Laundry Premier Inc. and are protected by applicable intellectual property, trademark, and copyright laws. Unauthorized duplication or redistribution is strictly prohibited.

8. Modifications to Terms

We reserve the right to amend or update these Terms at any time. Changes will take effect upon posting to the Platform. Continued use of our apps or services following any updates constitutes acceptance of the amended Terms.

9. Contact & Support

For questions or clarifications regarding these Terms and Conditions, please contact us at:

Laundry Premier Support
Email: support@laundrypremier.ph
Support Portal: https://laundrypremier.ph/support